Job Description

Rutland, Vermont, United States Hours 40 Pay Details $22.00 - $27.75 USD TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role. Line Of Business Personal and Commercial Banking Job Description The Banking Associate is a banking professional who delivers TD’s Brand promise at a store location. This role is accountable for accurately completing everyday banking transactions and providing advice and educational support on services, products, and tools to help customers achieve their financial goals. Key Responsibilities Performs a wide range of tasks across multiple areas within a Store location, including processing customer transactions, opening new accounts, and educating customers on banking products and services. Delivers end-to-end advice by building trust with educational content, providing consultative support, and advocating with proactive insights and recommendations. Uses TD's systems and tools to engage with customers to acquire and deepen relationships through guidance and recommendations. Understands customer financial needs to identify opportunities to promote and educate on products, services, or referrals to the appropriate team member or internal partner, while ensuring a positive customer experience. Completes everyday banking transactions on the teller line or platform while uncovering customer needs and educating on products and services or referring to the appropriate expert. Provides service on the teller line and platform as needed, including opening/closing personal deposit accounts, debit/credit card issues, and online/mobile banking education. Engages with customers, provides financial advice, and deepens relationships through lead management activities, including self-generated leads, partner referrals, and outreach to set appointments. Education & Experience High school diploma or GED 1 year experience working with customers in any capacity (volunteering, education, or military experience considered) Demonstrated customer service skills preferred Ability to work during operating hours including evenings, weekends, and holidays as scheduled Teller experience preferred Required to complete Teller training and part 1 of platform training on hire Strong organizational skills to handle multiple tasks in a fast-paced environment Excellent communication skills; concise, clear, and consistent Demonstrated problem-solving, scheduling, and prioritization abilities Ability to work independently and meet deadlines Sound judgment in decision making and problem solving Proficient in Microsoft Office Notary License preferred Customer Accountabilities Provide legendary customer service while transacting, promoting, educating, and referring TD products to customers Build customer relationships with product knowledge and active listening to identify needs and offer solutions or referrals Manage wait times and schedule appointments with Bankers as needed Act as lobby lead, directing customer inquiries and facilitating appointments with experts Support and align with the bank's customer service strategy Consider impact of decisions on TD, customers, and stakeholders Drive referrals to Store colleagues and partners for broader financial needs Ensure tasks comply with policies and procedures Complete required job-specific and compliance training; follow risk and control programs Maintain awareness of TD Code of Conduct Shareholder Accountabilities Ensure compliance with guidelines and regulations such as Bank Secrecy Act and Patriot Act to minimize risk Process cash/deposits/withdrawals and other account servicing requests Open/close accounts, service accounts, and handle related tasks Adhere to required controls, dates, and accurate documentation Apply customer authentication, regulatory compliance, and due diligence to openings and transactions Maintain cash drawers within limits and secure cash handling stations Follow open/close procedures and dual-control requirements when needed Employee/Team Accountabilities Contribute to a positive work environment aligned with TD values and culture Participate in performance and development activities Act as a brand champion and collaborate with team members Seek opportunities to improve delivery and maintain quality standards Own personal career development and seek feedback Embrace change and adhere to TD's Shared Commitments Model quality service in every customer interaction Support a diverse and inclusive culture and mentor newer colleagues if needed Physical Requirements Typical physical requirements include frequent sitting/standing/walking, occasional lifting, and ability to perform office tasks and respond quickly to sounds. Travel: Domestic Occasional; International Never. The statements above describe the general nature of work performed and are not an exhaustive list of responsibilities. This job description is intended to be essential functions for ADA purposes. Who We Are TD is a leading global financial institution and one of the largest banks in North America. We celebrate customer experiences and are committed to helping colleagues grow through development conversations, training, and mentorship. TD values diversity and inclusion and offers opportunities for career growth. Our Total Rewards Package Base salary and variable compensation, health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and recognition programs. Additional Information We’re delighted you’re considering a career with TD. We offer regular development conversations, training programs, and a competitive benefits plan to support colleagues at work and home. Accommodation TD Bank is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic. If you need accommodations to complete the application process, please email TD Bank US Workplace Accommodations Program at USWAPTDO@td.com with your full name, best contact method, and accommodation needed. Seniority level Entry level Employment type Full-time Job function Finance and Sales | Banking Industries Banking Referrals increase your chances of interviewing at TD by 2x #J-18808-Ljbffr TD

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