Job Description

Job Description

Job Description

Description:

Set on the shores of Somes Sound in Southwest Harbor, The Claremont is a cherished Maine retreat where timeless elegance meets relaxed coastal charm. As part of the Acadia Collection, we’re passionate about creating joyful, unforgettable moments for our guests - and that starts with an incredible team. If you’re thoughtful, enthusiastic, and love the idea of working in a beautiful and welcoming environment, we’d love to have you on board!

Job Summary:

The Bartender ensures all guests are provided with prompt and friendly service according to Atlantic Hospitality standards. They describe menu items, assists guests in making food and beverage selections, takes and rings in orders, processes payments, mix traditional and creative cocktails, and build a rapport with customers to create a positive atmosphere.

Some Areas of Responsibility:

• Greets customers and takes food order; provides information about products and looks for opportunity to “up-sell” products
• Follows recipes and/or product directions for mixing beverages
• Collects payments and operates cash registers for drinks and/or food served following company established cash handling policies and procedures for all transactions; secures all monies at the end of each shift
• Follows alcohol awareness procedures for preventing intoxication and deals with intoxicated guests
• Follows company’s standard of procedures in customer service, adult beverage and cash handling policies.
• Ensures a clean, sanitized and well stocked bar
• Adheres to all company safety and sanitation policies and procedures

Necessary Skills and Attributes:

• Customer service
• Demonstrated energetic, self-motivating and a “can do” positive attitude.
• Requires knowledge of beer, wine, and spirits as well as their preparation and presentation keeping updated on new and revised beverage recipes
• Demonstrates the ability to interact with the public and coworkers in a friendly, enthusiastic and outgoing manner
• Requires the ability to speak, read and comprehend instructions, short correspondence and policy documents, as well as converse comfortably with customers
• Requires the ability to lift and/or move up to 40 pounds
• Requires the ability to walk, bend, twist, and stand to perform normal job functions
• Cash handling and customer service experience preferred
• Frequently immerses hands in water and water diluted with chemical solutions

Success Factors:

• Ambassador of Joy: Embody and promote a culture of positivity and enthusiasm, ensuring that both guests and staff feel welcomed, valued, and inspired.
• Customer-Centric Focus: Understand and anticipate the needs of both internal and external guests, consistently exceeding expectations.
• Meticulous Attention to Detail: Deliver work that is precise, thorough, and up to the highest standards of luxury hospitality.
• Effective Communication: Provide clear, concise, and actionable information to ensure colleagues, guests, and stakeholders are well-informed.
• Ownership & Accountability: Take full responsibility for tasks, ensuring they are followed through to achieve the desired results.
• Foster Team Collaboration: Work collaboratively within teams, motivating others to sustain exceptional levels of performance.
• Build Strong Relationships: Establish trust and foster cooperation with colleagues, guests, and partners to promote mutual success.

Safety and Security

• Recognizes and reports potential safety hazards in the hotel, such as broken doors or railings, fire hazards, etc.
• Recognizes and reports potential security problems in the hotel, such as locking doors after hours, etc.
• Understands and follows policies and procedures for the hotel’s key control system and ensures others follow them.

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