Customer Service Representative - Onsite Only (No Remote) Job at Magellan Solutions USA (MSUSA), Bronx, NY

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  • Magellan Solutions USA (MSUSA)
  • Bronx, NY

Job Description

Customer Service Representative - Onsite Only (No Remote)
Location: Bronx, NY | Shift: 3:30 p.m. - 12:00 a.m.

Magellan Solutions USA , a veteran-owned Call Center and BPO company, is hiring Customer Service Representatives to support a Federal client in the Bronx, NY. This is a full-time onsite role- no remote work available.

Why You'll Love This Role
  • Lower call volume (evening shift)
  • Inbound calls only
  • Work at a premier medical facility
  • Support and serve our nation's veterans
What You'll Do
  • Answer inbound calls with professionalism, courtesy, and empathy
  • Transfer calls accurately and efficiently
  • Follow established procedures and maintain reliability standards
  • Provide excellent service to veterans, medical staff, and clients
Schedule
  • Primary: Monday, Tuesday, Friday, Saturday, Sunday | 3:30 p.m. - 12:00 a.m.
  • Must be flexible - occasional reassignment to other shifts:
    • A: 7:30 a.m. - 4:00 p.m.
    • B: 3:30 p.m. - 12:00 a.m.
    • C: 12:00 a.m. - 8:00 a.m.
What We're Looking For
  • High school diploma (required)
  • Customer service or call center experience (preferred)
  • Strong communication and phone etiquette skills
  • Reliable, detail-oriented, and organized
  • Proficient in Microsoft Office
  • Ability to pass an extensive background check
  • Military experience is a plus
Apply now to join a supportive, mission-driven team making an impact every day.

Job Tags

Full time, Work at office, Flexible hours, Shift work, Sunday, Saturday, Afternoon shift, Monday to Friday,

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