Title – Desktop Support Technician
Location: Normal IL
Pay Range: $25/hr. -$32/hr. (The rate may be negotiable based on experience, education, geographic location, and other factors)
Contract : 6 Months+
Job Description
Use ITSM ticketing system (Service Now) to document all work performed
• Perform advanced troubleshooting - technology and applications troubleshooting/repair/resolution for all endpoints (laptops, desktops, kiosk machines, and mobiles/tablets)
• Experience with: Deploying, updating, optimizing, and troubleshooting Windows-based and Mac-based workstations in a corporate environment leveraging AutoPilot, Microsoft Intune, Jamf (Casper), and other system management tools
• Hardware and software provisioning (check-in and check-out)
• Coordinate with the other IT groups to achieve the committed SLAs and deliver world-class customer service
• Communication - Ability to articulate technical solutions to non-technical users in simple and easy to understand terms
• Occasional work to move/lift IT gear and move within the site
• Possibly assist with replacing monitors and other hardware
• Understand basic network troubleshooting of wifi and other connectivity issues
Qualifications
• 3+ years in a fast-paced Desktop Support role, where you handled changing priorities, escalations, and a high volume of tickets (50-75 per week)
• Preferred skills - Deploying, updating, optimizing, and troubleshooting Windows-based and Mac-based workstations in a corporate environment leveraging ConfigMgr, Microsoft Intune, Jamf (Casper), and other system management tools,
• Experience with Wired/Wireless networks, VPN, Collaboration tools (Chat and Video Conferencing), A/V devices, and conference room systems
• Familiarity with the standard helpdesk ticketing tools (ServiceNow, Jira)
• Support Experience with Office365, all major browsers, 3rd party popular applications, encryption software, anti-virus solutions, Virtual Desktop Infrastructure (VDIs), Active Directory, file and printing services, and shared drives.
• Ability to coordinate and communicate at all levels within the organization - Business Stakeholders, Vendors, Suppliers, Senior Managers, and C-Level Execs
• Tech Savvy - Ability and passion for learning new technology and tools
• Passion for Customer Support - A drive to help end-users get what they need to do their jobs the best they can.
• Prioritization Skills - The ability to analyze support requests and prioritize them based on impact
• Discipline - The discipline to actively manage help desk tickets and internal IT tasks without getting distracted by email, chat, or other forms of communication
• Ability to consistently set customer expectations and then meet or exceed those expectations.
• Strong documentation skills and the ability to articulate technical solutions to non-technical users in simple and easy-to-understand terms
Equal Opportunity Employer/Veterans/Disabled:
Benefit offerings include medical, dental, vision, term life insurance, short-term disability insurance, additional voluntary benefits, commuter benefits, and a 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria. Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs that are direct hires to a client.
To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit .
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
The California Fair Chance Act
Los Angeles City Fair Chance Ordinance
Los Angeles County Fair Chance Ordinance for Employers
San Francisco Fair Chance Ordinance
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