Job Description

Job Description

Job Description

*This position is in-office in the city of Inglewood, CA.

Work Schedule: This shift will tend to end around 7:00 pm. We ask that candidates have open availability Monday - Friday, with some Saturdays as well.

Job Overview:

Are you a master of multitasking with a knack for communication? Do you thrive in fast-paced environments where every second counts? Join JW Heating & Air as a Dispatcher for the HVAC department and play a crucial role in ensuring our customers' homes are serviced promptly. As a Dispatcher, you will be the central communication hub between our customers, field technicians, and various areas of the business operations team.

Key Responsibilities:

• Coordinating Service Requests: Efficiently schedule and dispatch service calls to field technicians.
• Communication Point: Act as the main point of contact for field teams, customers, and management.
• Problem-solving: Address customer inquiries and resolve issues promptly to ensure customer satisfaction.
• Monitor and Adjust Schedules: Monitor schedules closely and make real-time adjustments to optimize operations.
• Record-Keeping: Maintain accurate records of service requests, schedules, and any incidents.
• Emergency Response: Coordinate emergency response efforts when necessary.
• Resource Allocation: Ensure efficient allocation of resources to meet operational demands.
• Collaboration: Work closely with other departments to streamline processes and improve service delivery.

Qualifications:

• 2+ years of dispatching experience.
• HVAC industry experience is required.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and a customer-centric mindset.
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
• Proficiency in basic computer applications and call center software. Service Titan experience is a plus.

Benefits:

• Health insurance: Comprehensive medical, dental, and vision coverage.
• Retirement plan: 401(k) with company match.
• Paid time off: Generous vacation, holidays, and sick leave.
• Training and development: Ongoing opportunities for professional growth and advancement.
• Company culture: A supportive, inclusive, and dynamic work environment focusing on teamwork and employee satisfaction.

#ADO

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