The Live Chat Agent is responsible for providing real-time customer support through chat platforms. This role focuses on assisting customers with inquiries, troubleshooting, and order support while ensuring a positive and professional online experience. The ideal candidate is responsive, detail-oriented, and skilled at communicating clearly in written form.
Respond promptly to customer inquiries via live chat.
Provide accurate product, service, and account information.
Resolve customer issues efficiently and escalate complex matters when necessary.
Maintain records of customer interactions in the CRM system.
Ensure a consistent and professional communication style in all interactions.
Meet performance goals such as response time, resolution rate, and customer satisfaction.
Stay up to date with company products, services, and policies.
Excellent written communication and typing skills (40+ WPM preferred).
Strong problem-solving and multitasking abilities.
Customer-focused attitude with patience and professionalism.
Familiarity with live chat software (e.g., Intercom, Zendesk Chat, Tidio, Crisp).
Basic computer and internet literacy.
High school diploma or equivalent (Associate or Bachelor’s degree preferred).
Previous experience in live chat support or virtual customer service.
Knowledge of CRM systems and online support tools.
Ability to work flexible hours, including evenings or weekends if required.
100% remote or in-office, depending on company policy.
Requires a reliable internet connection and a quiet workspace for remote roles.
Collaborative and fast-paced team environment.
Competitive hourly rate or salary based on experience.
Performance-based bonuses and career advancement opportunities.
...breakthroughs in cardiovascular care, neuroscience, oncology, transplantation, and more. Our teams efforts have led to the creation of... ...the communities we serve.ResponsibilitiesThe Transplant Coordinator Assistant position is responsible for supporting the organ procurement...
...Shift Differential Ohio Branch 8320 Global Way SW, Etna, OH 43062 Go-getters wanted! Looking to join a top-tier team? Join Uline as a Warehouse Associate for job stability, training and the opportunity to build a long-term career with a growing company. Don't...
A global technology service provider in San Luis Obispo, CA is seeking a Dynamic PC Support Specialist. The role involves troubleshooting, customer support for various equipment, and maintaining service quality. Candidates should have technical school certification and...
...Charting: Epic &##128220; Requirements & Experience:~1+ Years Experience ~ BLS (Must Be AHA)~ NBSTSA Certified ~1 year plus CVOR Surgical Technologist experience in a hospital setting; 1 year cardiothoracic experience, needs open heart experience...
...industries meet growing customer demands for faster deliveries. As an independent contractor, you'll play a vital role in delivering medical... ...Valid driver's license with a clean driving record. Prior courier or delivery experience is a plus but not required. Ability...