Job Description
We are looking for a highly motivated and detail-oriented Live Chat Agent to join our customer support team. As a Live Chat Agent, you will be the first point of contact for customers reaching out through our website or app. You will be responsible for providing fast, accurate, and helpful responses to inquiries, resolving issues, and ensuring a positive customer experience.
Responsibilities
* Respond promptly and professionally to customer inquiries via live chat.
* Provide accurate information about products, services, orders, billing, and policies.
* Resolve customer issues efficiently or escalate them to the appropriate team when necessary.
* Maintain up-to-date knowledge of company products, promotions, and systems.
* Log and track customer interactions and feedback using CRM or ticketing tools.
* Meet or exceed performance metrics such as response time, customer satisfaction, and resolution rate.
* Identify opportunities to improve customer experience and report recurring issues to supervisors.
Requirements
* High school diploma or equivalent
* Prior experience in customer service or live chat support is preferred.
* Excellent written communication and typing skills (speed and accuracy).
* Strong problem-solving and multitasking abilities.
* Tech-savvy with the ability to learn new systems quickly.
* Ability to stay calm and professional in high-pressure situations.
* Flexible availability, including evenings, weekends, and holidays (if applicable).
PI277406653
...Job Title: C.N.A. Department: Long Term Care Location: Clifton Springs Nursing Home Schedule: Days / Evenings / Nights including rotating weekends and holidays Sign-On Bonus: up to $4500 SUMMARY: As a Certified Nursing Assistant, you will provide...
Job Description Job Description This position is for a skilled, residential, audio/video technician position. The ideal candidate would have a strong industry knowledge of best practices and have high installation standards. They would have a strong understanding of...
...Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career...
...Job Description Job Description We are seeking a Tractor Trailer Drivers to join our team! You will be responsible for safely operating a truck with a capacity of at least 26,000 pounds Gross Vehicle Weight (GVW). Responsibilities: Safely operate a heavy or tractor...
...Road, Suite 400 - Dallas, Texas 75225Locations: Dallas, TX; Washington DC; Chicago, IL; Columbus, OhioJob BriefSupport Affordable Housing Mortgage Bankers in securing and processing all potential loans (agency and non-agency). Collaborate with Mortgage Bankers to...