Network Controller * Location: Scott AFB, IL and HILL AFB, UT * Work Schedule: 100% onsite * Clearance: Active Secret security clearance * Certification: Security+ CE Our Network Operations Center (NOC) team provides 24×7 global DoD information network (DoDIN) operations and incident management support. PRIMARY RESPONSIBILITIES: * Create and update tickets utilizing Remedy. * Monitor network events and element management failures in real-time on a 24x7x365 basis. * Incident Correlation and Fault Analysis: * * Proactively analyze alarms * provide detailed analyses leading to resolution of the alarm conditions, including filtering and correlating fault information * identifying the fault condition and its impacts * isolating root causes * coordinating correction of fault situations regardless of the fault in the infrastructure * Notify necessary points of contacts based on essential or heightened awareness networks, circuits or location of incidents * Incident Analysis (Fault Isolation): * Support the fault isolation process * diagnoses and troubleshoot utilizing procedures to isolate where the fault occurs * identify failed network element(s) i.e. systems, hardware, software, circuits, or facilities. * Activities include: testing, fault troubleshooting, fault localization, fault logging and assignment * Support all customers to include providing global situational awareness support. * Fault Correction: * Correct/replace faulty network elements, coordinating with other service providers as necessary. * Verify that service has been restored upon resolution of all customer-initiated tickets * Network/Service Restoration: * Restore networks and service to full operation * Coordinate with other service providers as necessary to track service restoration and meet the DISN SLA and customer negotiated SLAs. * Identify failures that are attributable to a different causes and impacts * Provide updates on outages from technicians and/or government incident tickets until a resolution or path to resolution is identified and documented in ticket. * Provide 24/7/365 sustainment support for outages, degradation of services and Tier 1/Tier 2 support * Provide timely situational awareness to leadership and the impacted community within discovery and ticket creation using approved communication methods as outlined * Record, assess, track, and monitor incident tickets escalated to operational infrastructure. * Demonstrate general knowledge of training, standard operating procedures, and tools within O&M * Effectively communicates with the O&M team and the customer. * Works directly with Shift lead and O&M leadership for guidance * Demonstrate proficiency in functions within the DISN: routers, switches, crypto devices, routing, DSN/DRSN, Video Services, Promina, CISCO, Juniper, MSPP, DWDM, Optical Switching, etc. BASIC QUALIFICATIONS: * High school and 1-3 years of experience. * Must have DoD-8570 IAT Level 2 baseline certification (Security+ CE, or equivalent) at start date. * Ability to work in a 24/7 operation. * Experience with one or more of the following: alarm surveillance, fault management, LAN maintenance, performance management. * Expertise in two or more of the following: routers, switches, crypto devices, routing, DSN/DRSN, Video Services, Promina, CISCO, Juniper, MSPP, DWDM, Optical Switching. * General understanding of network topologies, both transport and IP. * Currently possess an active Secret security clearance and be able to obtain and maintain a Top-Secret security clearance. For more information please Contact Us Or send an email to
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