RETAIL COMPUTER TECHNICIAN Job at Micro Center, Santa Clara, CA

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  • Micro Center
  • Santa Clara, CA

Job Description

Join to apply for the RETAIL COMPUTER TECHNICIAN role at Micro Center 2 days ago Be among the first 25 applicants Join to apply for the RETAIL COMPUTER TECHNICIAN role at Micro Center Get AI-powered advice on this job and more exclusive features. MICRO CENTER is the nation’s leading computer and electronic device big box retailer! Our technology superstore has an industry-leading 40,000+ selection of premier computer products and the most knowledgeable staff in the business. Passion, Energy & Commitment describe life at Micro Center. We are passionate about customer service and developing long-term customer relationships. We are looking for those that are committed to these same values. We are currently seeking self-motivated, results-driven RETAIL COMPUTER TECHNICIANS , starting at $19/hour base pay with productivity incentives to increase hourly rates up to $35.50. If you have a passion for computers and want to have a high earning potential based on your productivity, then Micro Center is the place for you! You’ll be spending up to half your time at the Service Counter, where you will be easing customer concerns by walking them through their comprehensive service options that will result in repeat customers for life, all while having the opportunity to earn uncapped commissions. The rest of your time will be spent in the shop diagnosing and repairing various computer devices and providing constant communication to your customers regarding their repair status. Click here to view our job video Major Responsibilities Provide in-person consultations and troubleshooting to customers at the service counter on a variety of computers, computer-related equipment and other retail products sold in the store Recommend various service solutions including, but not limited to, data backups, anti-virus, extended warranties, and support subscriptions Identify, diagnose, and document hardware failure(s) or software problems on a variety of electronic devices including, but not limited to, desktops, laptops, mobile phones, TVs, and monitors Assemble custom computers sold by our expert build-your-own (BYO) sales team Understand and utilize technical manuals and support resources while maintaining appropriate technical certifications and vendor certifications, while keeping up to date on retail products and current technologies Maintain a cash till, handle customer transactions, and maintain the department by ensuring a clean work area is maintained and inventory is accurately tracked Provide timely, complete, and accurate information directly to customers via face-to-face, telephone, text, and email communication regarding their service event on a constant basis

EDUCATION & EXPERIENCE:

High School diploma or equivalent with one-year related computer service repair or technical customer service experience strongly preferred CompTIA A+ certification or Apple ACMT and ACiT certifications, or the ability to be certified within 90 days of hire. *Apple certifications highly desirable Excellent communication & interpersonal skills combined with ability to multi-task and adjust priorities Physical requirements: lift up to 50 lbs., stand for prolonged periods of time Shifts include hours before and after the store is open to the public and may also include mornings, nights, weekends and holidays

MICRO CENTER OFFERS EXCEPTIONAL BENEFITS:

Medical, Dental and Vision Benefits Coverage for Regular Full-Time Associates Employee Discount that includes a Friends & Family Discount Program Tuition Reimbursement & Education Discounts Paid Time Off for Regular Associates 401K Plan with Company Match Esteemed Vendor & Company Job Training Career Advancement Opportunities Micro Center is a place where your future success and growth are truly a result of your own efforts and achievements. Our teams are made up of motivated individuals who work hard to advance their personal growth and careers. Join our team and see how hard work, loyalty, competitive spirit and unwavering commitment to the customer can take you and your career to new places. Micro Center is an Equal Opportunity Employer. Seniority level Seniority level Entry level Employment type Employment type Full-time Job function Job function Information Technology Industries Retail Referrals increase your chances of interviewing at Micro Center by 2x Sign in to set job alerts for “Computer Technician” roles. San Jose, CA $63,290.28-$81,204.00 2 years ago Computer Hardware Technician(Night Shift) 2025/2026 - Computer Specialist - Elementary (.2) - (Mission San Jose Elementary) San Jose, CA $55,000.00-$83,000.00 3 weeks ago Hardware Lab Engineer (L4) - Open Connect Hayward, CA $75,000.00-$100,000.00 3 weeks ago Morgan Hill, CA $20.00-$35.00 11 months ago Junior Field Technician - Camera and Data Review Santa Clara, CA $60,320.00-$104,000.00 4 days ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr Micro Center

Job Tags

Hourly pay, Full time, Shift work, Night shift, Day shift,

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