Job Description

Position Title: Sr Platform Engineer Location: Baltimore, MD Duration: 6 months with possible conversion to FTE Employment Type: Contract role on W-2 through Above and Beyond Talent Acquisition, Inc. (A&B Talent) Work Arrangement: Hybrid - 3 days on-site Payrate: $65.00 - $70.00 Client Info / Who they are: Above and Beyond Talent Acquisition represents the country’s largest lending-exclusive financial company, serving millions with safe, affordable installment loans through 1,500 branches in 44 states. For over 100 years, their dedicated team has helped customers improve financial lives with responsible, transparent solutions for debt, medical bills, home improvements, and auto purchases. Who we are looking for / Requirements: Our client is seeking a Sr Platform Engineer with experience supporting the testing and validation of contact center systems, including voice platforms, IVRs, and CCaaS solutions like NiceCX One. This role will assist in analyzing system performance, validating integrations with CRM systems, and helping ensure smooth operation across various components of the contact center environment. The analyst will work closely with telephony engineers, and cross-functional stakeholders to ensure quality and reliability of customer experience systems. Key components we are looking for: Graduate in Computer Science. Experience working within Agile teams or DevOps environments. Exposure to cloud-based contact center systems and tools. 3+ years of experience in QA or Systems Analysis roles in contact center or telecommunications environments. Basic scripting knowledge (e.g., Python, JavaScript) for data validation or automation tasks. Working knowledge of voice technologies and call center workflows (e.g., IVRs, ACD, call recording). Exposure to platforms like NiceCX One or similar CCaaS environments. Basic understanding of contact center protocols (SIP, RTP) and CRM integrations. Proficiency in analyzing logs, dashboards, or monitoring data to support root cause identification. Familiarity with QA tools (e.g., JIRA, JMeter, LoadRunner, or Cyara) and test documentation processes. Performance Objectives / What you'll be doing: Support quality assurance activities for contact center solutions, including IVR, voice routing, call recording, and CRM integrations. Assist in executing load and performance test plans for NiceCX One and related infrastructure. Analyze test data and logs to identify patterns, bottlenecks, and inconsistencies. Participate in validation of call flows, agent experiences, and system responses under simulated load. Collaborate with telephony and other teams to document issues and assist with troubleshooting. Perform regression, integration, and exploratory testing to support new feature releases and platform upgrades. Maintain test documentation including test cases, test results, and issue tracking reports. Participate in test planning and release readiness reviews. Perks of working with us/ What we offer Eligibility for Health, dental and vision insurance Participation in Company 401K plan w/ Employer Match Above and Beyond Talent Acquisition, Inc., is an equal opportunity employer and staffing firm. We are committed to providing equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, sexual orientation, gender identity, veteran status, or any other characteristic protected by law.

Job Tags

Similar Jobs