Job Description

Let’s grow together!

Travel Guard is a leading travel insurance provider, serving millions of leisure and business travelers worldwide. Established in 1982 we offer a comprehensive portfolio of travel insurance solutions and global assistance services. Travel Guard operates service centers across Asia, Europe, and the Americas, ensuring 24/7 support to help travelers navigate unexpected circumstances that may disrupt their plans. 

As part of the Zurich Cover-More Group, we now have access to an extensive global network and resources, further strengthening our ability to deliver reliable, innovative, and tailored insurance and assistance for our customers.

Travel Guard is seeking a Claims Adjuster in Houston, TX. We’re seeking empathetic , dependable , detailed , and service-minded individuals who are dedicated to delivering exceptional customer experiences and are excited to grow in the insurance industry. No claims or insurance experience? No problem — we’ll provide all the training you need to succeed.

What’s the job?

• You’ll provide exceptional customer support to claimants throughout the claims process
• You’ll spend 50-75% of your time conversing with stakeholders to ensures claims are efficiently brought to a final resolution within 30-45 days
• You’ll assess new and existing claims for coverage, conduct claim investigations and establish clear claim action plan for timely claim resolutions
• You’ll communicate with claimants using empathy to gather necessary documentation
• You’ll apply policy guidelines to determine coverage and claim validity
• You’ll maintain detailed claim records within the internal claims systems
• You’ll comply with all statutory and regulatory requirements in all applicable jurisdictions

What are we looking for?

• You’ll possess 1-2 years of customer service experience
• You’ll be eager to learn new skills within the claims and insurance industry
• You’ll have excellent written and verbal communication skills
• You’ll have an eye for details, supporting thorough investigations and precise documentation
• You’ll be willing to obtain your State Specific Adjuster Licensing within 6 months of employment
• You’ll display exemplary attendance and adhering to the in-office work model

Why choose us?

We value optimism, caring, togetherness, reliability, and determination.

We have more than 2900 employees worldwide: we are a global group of digital specialists, actuaries, marketers, doctors, nurses, case managers, claims specialists, finance experts and customer service professionals. We share a global purpose to look after travelers, at every step of their journey.

Career growth. This is an extremely exciting time for us at Zurich Cover-More, as we are rapidly growing our business around the world. We are dedicated to helping our employees reach their full potential through a comprehensive onboarding program, ongoing professional development opportunities and a supportive work environment that encourages growth.

Take the time you need, for you and your community. We encourage you to take the time you need when you need it. We offer regular annual and personal leave benefits (everyone starts with 4 weeks) along with volunteer leave and a comprehensive paid parental leave scheme.

Investing in your health and your future. We offer a competitive high deductible health plan, EAP programs and access to health and well-being activities along with 401(k) program with employer matching to help you plan for your future.

Diversity and inclusion. We respect who you are and thoroughly embrace diversity. So whatever walk of life you wander, just be you and come as you are.

Apply today and let’s go great places together!

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