Front Desk Associate Job at Holiday Inn Express and Suites, Newport News, VA

TG1kQU5yZFBjZDNVUDJwamo4Sk1rc3dVTVE9PQ==
  • Holiday Inn Express and Suites
  • Newport News, VA

Job Description

Holiday Inn Express is one of the fastest growing hotel brands in the world. We passionately believe it's our people who make us what we are today, and it's our people who will help us grow. It's our colleagues' distinct personalities and talent that bring to life our purpose of providing True Hospitality for everyone. That means making everyone feel welcome, cared for, recognized and respected, and going the extra mile to create special guest experiences and lasting memories.


If you have that True Hospitality spirit, and share our values. If you've got ambition and ideas. If you want to work somewhere that appreciates you for who you are and will support you in building your own career path - then Holiday Inn Express is for you.

Job Description

The moment a guest steps into our hotel, they walk into a genuinely memorable experience. As a Front Desk Agent, you'll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You'll also create the warm atmosphere that makes our guests feel at home.

Daily Duties
  • Welcome guests in a friendly, prompt and professional manner.
  • Register guests, issue room keys, provide information on hotel services and room location.
  • Drive shuttle busses around town and to the airport.
  • Must be able to respond to guest issues with a warm and courteous attitude along with a timely response, and follow up.
  • Must a have a professional tone and clear speaking voice and will be able to handle issues or complaints which may arise.
  • Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/securing assigned bank.
  • Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
  • Answer phones in a prompt and courteous manner.
  • Provide guests with tourist information, directions and local dinning choices.
  • Perform other duties as assigned.
Work schedule
  • Weekend availability
  • 8 hour shift
  • Night shift
  • Day shift
  • Monday to Friday

Job Tags

Local area, Monday to Friday, Shift work, Weekend work, Day shift,

Similar Jobs

Ochsner Clinic Foundation

CMA Medical Assistant Certified Job at Ochsner Clinic Foundation

Weve made a lot of progress since opening the doors in 1942 but one thing has never changed - our commitment to serve heal lead educate that every award earned every record broken and every patient helped is because of the dedicated employees who fill our hallways. ...

Origin Staffing

FP&A Manager - Global Company Job at Origin Staffing

 ...Manager Accounting, Finance, Tax & Audit Were partnering with a highly respected global private equity firm thats looking to add an FP&A Manager to its growing finance team. This role supports the firms public investments and consumer services business units and offers... 

Loden Fraze & Associates

CPA Accountant - Tax and Financial Job at Loden Fraze & Associates

 ...for a great work life balance and flexible schedule by providing remote work capabilities. Our compensation is highly competitive and we...  ...Taxation 5+ years experience in taxation and accounting CPA License or EA License Fundamental knowledge of GAAP and... 

Marriott International

Overnight Security Officer Job at Marriott International

 ...assistance if necessary. Complete incident reports to document all Security/Loss Prevention related incidents. Handle all interruptions...  ...school diploma or G.E.D. equivalent. Related Work Experience: No related work experience. Supervisory Experience:... 

10-4 Truck Recruiting

CLASS A TRUCK DRIVERS NEEDED- NO EXPERIENCE REQUIRED! Job at 10-4 Truck Recruiting

 ...Class A CDL Solo Truck Driver - RECENT GRADUATES OK!*****Please read to make sure you qualify :) POSITION DETAILS: ~ Average...  ...OTR and Regional positions available ~ Gain 3 months of experience and transfer to local ~ No touch freight ~ Weekly Pay via...