Privacy Policy

At Nurtured Mumma®, we are committed to protecting your privacy. We use the information we collect about you to maximise the services that we provide to you. We respect the privacy and confidentiality of the information provided by you and adhere to the Australian Privacy Principles. Please read our privacy policy below carefully.

This Privacy Policy governs the manner in which Nurtured Mumma® (“We”) collect, use, maintain and disclose information collected from users (each, a “User”) of the website (“Site”). This Privacy Policy applies to the Site and all products and services offered by Nurtured Mumma®.

How we collect your information

Nurtured Mumma® collects personal information by lawful and fair means. Generally, Nurtured Mumma® will collect this personal information directly from you, for example by requesting that you provide the information when you:

  • Fill out a client information form;
  • Submit an online form to us;
  • Enter into an agreement with us;
  • Engage in social media with us;
  • Correspond with us;
  • Subscribe to a mailing or distribution list.

In the case of external medical referrals in the clinic, this information may come into our possession when receiving referrals from other health professionals or external agencies in accordance with the Privacy Act.

How we use collected information

Nurtured Mumma® may collect and use Users personal information for the following purposes:

  • To improve customer service
    Information you provide helps us respond to your customer service requests and support needs more efficiently.
  • To send periodic emails and newsletters
    We may use the email address supplied to respond to enquiries, questions, and/or other requests.

How we protect your information

Nurtured Mumma® takes all reasonable steps to protect the personal information we hold about you from misuse and loss and from unauthorised access, modification or disclosure. We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorised access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site. Our policies and procedures are regularly reviewed to ensure they remain current and appropriate.

Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures.

Sharing your personal information

We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above. We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.

Accessing or changing personal information 

Under the Privacy Act, you have a right to access or change your personal information that is collected and held by Nurtured Mumma®. If you would like to access or change the personal information Nurtured Mumma® holds about you, you can contact Nurtured Mumma® and request the relevant change or access.  To action any change or access request, we will need to verify your identity and comply with our other procedures which are in place to prevent unauthorised access to personal information. We will take all reasonable steps to provide access or make the changes to your personal information within 30 days from your request.

Nurtured Mumma® will not normally charge you any fees or costs for access to your personal information. Fees or costs may apply if providing you with access would require us to incur retrieval or other out of pocket costs. We will notify you if any such fees or costs would be payable.

Non-personal identification information

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.

Web browser cookies

Our Site may use “cookies” to enhance User experience. User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

Changes to this privacy policy

Nurtured Mumma® has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to stay informed about how we are helping to protect the personal information we collect and frequently check this page for any changes. By using this Site, you acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your acceptance of these terms

By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

How to Contact Us

For further information or enquiries regarding your personal information, this Privacy Policy, the practices of this site, or your dealings with this site, please contact:

Nurtured Mumma® Privacy Compliance Manager, 5/7 Main Street, Crafers, South Australia 5152.

Mobile: +61 0422 184 667

This document was last updated on February 11th, 2017